What does my order status mean?
Order Status Explanations
You might notice that the status of your order has changed. Here's what each status means:
Awaiting Customer
This means we've reached out to you via email and need additional information regarding your order. It could be due to an inventory shortage, address issue, or billing matter.
Awaiting Payment
This indicates that an order placed with Interac e-Transfer hasn’t been paid yet. Orders will remain in this status for three days before being automatically cancelled if no payment is received.
Awaiting Shipment
Your order is awaiting handoff to or is already with the courier and will soon be marked as shipped. At this point, it’s too late for us to edit or cancel the order.
Shipped
Your order has been shipped, and tracking information has been or will soon be emailed to you.
Cancelled
Your order was cancelled, either due to non-payment via Interac e-Transfer or because we were unable to resolve an issue after attempting to contact you.
If you find your order in an unclear status, please check your spam folder for any communication from us. You can also contact us directly; we’re always happy to help and provide more details about your order!