Customer Service Hours
Our friendly customer service team in Vancouver is here to help Monday to Friday from 8 AM - 4 PM Pacific Time. Please note, we are closed on weekends and all statutory holidays.
While we only sell our products online, we do have a showroom at our Vancouver head office where a selection of sample products are on display. Feel free to visit during business hours and check out our products in person! Our head office showroom is located at:
24 W 2nd Ave, Vancouver, BC, V5Y 1B3
Please note that inventory is not held at the showroom, and all orders must be shipped from a warehouse. Returns must be authorized and sent via courier.
Statutory Holidays 2026
- New Year's Day - January 1 (Thursday)
- Family Day - February 16 (Monday)
- Good Friday - April 3 (Friday)
- Victoria Day - May 18 (Monday)
- Canada Day - July 1 (Wednesday)
- BC Day - August 3 (Monday)
- Labour Day - September 7 (Monday)
- National Day for Truth and Reconciliation - September 30 (Wednesday)
- Thanksgiving Day - October 12 (Monday)
- Remembrance Day - November 11 (Wednesday)
- Christmas Eve - Closed from 12 PM PT - December 24 (Thursday)
- Christmas Day - December 25 (Friday)
- Boxing Day - December 26 (Saturday)
- New Year's Eve - Closed from 12 PM PT - December 31 (Thursday)